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Terms & Conditions

Last Updated: 18 February 2026  |  Effective Date: 18 February 2026

1. Definitions

2. Acceptance of Terms

By accessing this website or submitting an enquiry, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions. These terms apply to all visitors to this website and to all clients who engage our services. If you do not agree with any part of these terms, please do not use our website or engage our services.

You must be at least 18 years of age to use this website or engage our services and must have the legal capacity to enter into a binding agreement.

3. Service Description

Nusa Cortex provides AI integration consulting and employee training services to organisations, including: Multi-Departmental AI Needs Assessment; Connected AI Learning Network; Integrated AI Ecosystem Design. Full descriptions of each service are available on our website and in engagement documentation. Services are delivered primarily in Singapore, and geographic restrictions may apply to certain delivery formats.

4. User Responsibilities

When using this website or engaging our services, you agree to:

5. Intellectual Property

All content on this website — including text, design, graphics, methodologies, and programme materials — is the intellectual property of Nusa Cortex Pte. Ltd. unless otherwise stated. You are granted a limited, non-exclusive, non-transferable licence to view and access website content for personal, informational purposes.

Deliverables produced as part of a client engagement become the property of the client upon full payment, except where the deliverable incorporates proprietary Nusa Cortex frameworks or templates, in which case we retain ownership of the underlying framework while the client retains the right to use the customised output.

6. Payment Terms

Programme pricing is communicated at engagement scoping. Invoices are issued in Singapore Dollars (SGD). Payment terms are net 14 days from invoice date unless otherwise agreed in writing. Late payments may attract a fee of 1.5% per month on overdue balances.

Refund requests should be submitted in writing to [email protected]. Refunds are considered on a case-by-case basis depending on programme phase and work completed to date. No refunds are available after final deliverables have been issued.

7. Service-Specific Terms

Consulting Engagements (Needs Assessment, Ecosystem Design): Scope is defined in an engagement letter before work begins. Changes to scope are subject to written agreement. Timeline commitments are maintained where client availability and information access allow. We are not responsible for delays caused by client unavailability.

Training Programmes (Connected AI Learning Network): Participant numbers and cohort composition are agreed before programme start. Minimum participant numbers apply. Participants are expected to attend scheduled sessions; missed sessions are not refunded individually. Completion certificates are issued upon satisfactory programme completion.

8. Disclaimers

Services are provided "as is" and reflect our professional judgement at the time of engagement based on information provided by the client. We do not warrant that our recommendations will achieve specific business outcomes or performance improvements. Recommendations are advisory in nature; implementation decisions rest with the client.

This website is provided for informational purposes. We make reasonable efforts to maintain accurate content but do not warrant the completeness or currency of information on this site.

9. Limitation of Liability

To the fullest extent permitted under Singapore law, Nusa Cortex's aggregate liability to any client arising from or related to a service engagement shall not exceed the total fees paid by that client for the relevant engagement.

We shall not be liable for indirect, consequential, special, or punitive damages, including loss of profits, loss of business opportunity, or data loss, even if we have been advised of the possibility of such damages. Nothing in these terms limits liability for fraud, gross negligence, or wilful misconduct.

10. Confidentiality

Both parties to an engagement agree to maintain the confidentiality of each other's non-public information. Nusa Cortex will not disclose client organisational information, discovery findings, or engagement outputs to third parties without written consent, except where required by law. Clients will not disclose Nusa Cortex's proprietary methodologies, frameworks, or internal materials to third parties.

11. Indemnification

You agree to indemnify and hold Nusa Cortex harmless from any claims, losses, or expenses (including legal fees) arising from your breach of these terms, your misuse of our website or services, or your provision of inaccurate or misleading information during an engagement.

12. Termination

Either party may terminate an engagement by providing 14 days' written notice. In the event of termination, the client is responsible for fees relating to work completed up to the termination date. Nusa Cortex may terminate an engagement immediately in the event of material breach by the client, including non-payment.

Termination of an engagement does not affect the confidentiality obligations, intellectual property provisions, or limitation of liability clauses, which survive termination.

13. Dispute Resolution

These Terms & Conditions are governed by the laws of Singapore. In the event of a dispute, both parties agree to first attempt informal resolution through direct communication within 30 days. If the dispute is not resolved informally, it shall be referred to mediation at the Singapore Mediation Centre before any legal proceedings are initiated.

Both parties submit to the non-exclusive jurisdiction of the courts of Singapore.

14. General Provisions

These Terms & Conditions, together with any engagement letter, constitute the entire agreement between the parties regarding the subject matter herein. If any provision is found to be unenforceable, the remaining provisions continue in full effect. Failure to enforce any provision at any time does not constitute a waiver of that right.

15. Changes to These Terms

We may update these Terms & Conditions from time to time. The updated version will be posted on this page with an updated "Last Updated" date. Continued use of this website or our services after changes are posted constitutes acceptance of the revised terms.

16. Contact Information

For legal or contractual enquiries:
Nusa Cortex Pte. Ltd.
12 Marina Boulevard, #34-06, Singapore 018982
Email: [email protected]
Phone: +65 6581 4273